Return and Refund Policy of
Service.

1. General Policy Statement

This Return and Refund Policy (“Policy”) governs all purchases of products, including healthcare and medical-related products, made directly from Mayview Health. By placing an order with Mayview Health, the Customer agrees to be bound by the terms and conditions set forth herein. Due to the nature of healthcare and personal-use products, all sales are subject to strict quality control, safety, and regulatory considerations. As such, returns and refunds are limited and permitted only in accordance with this Policy and applicable law.

2. Eligibility for Returns

A product shall be eligible for return only if it is received in a damaged, defective, or incorrect condition, or if it remains unused, unopened, and in its original sealed packaging, provided that such return is permissible under applicable law. Any request for return must be submitted within 10–30 calendar days (depending on the product type) from the date of delivery, as verified by carrier tracking records. Failure to notify Mayview Health within this period shall constitute acceptance of the product.

3. Non-Returnable Items

Certain products are non-returnable and non-refundable to the fullest extent permitted by law. These include products that have been opened, used, or altered after delivery; prescription products or regulated medical items; products requiring special storage conditions such as refrigeration or temperature control; personal hygiene or single-use items; and any items designated as final sale or non-returnable at the time of purchase.

4. Return Authorization Requirement

All returns require prior written authorization from Mayview Health. The Customer must request a Return Merchandise Authorization (“RMA”) by contacting the Mayview Health through its designated support channel. The Mayview Health reserves the right to deny any return request at its sole discretion if the request does not meet the requirements of this Policy. Returns submitted without a valid RMA may be refused, returned to sender, or discarded without refund.

5. Return Process

Upon issuance of an RMA, the Customer must return the product within 7–14 calendar days. The returned product must include proof of purchase and must be packaged in a manner that prevents damage during transit. The Customer may have to bear all or part of the return shipping costs unless the return is necessitated by an error attributable to the Mayview Health, including shipment of an incorrect or defective item.

6. Inspection and Acceptance

All returned products are subject to inspection upon receipt by Mayview Health. The Mayview Health reserves the right to reject any return that does not comply with this Policy, including products that show signs of use, tampering, or damage not attributable to the Mayview Health. Where permitted by law, the Mayview Health may impose a restocking fee of up to 10–25 percent of the purchase price.

7. Refunds

If a return is accepted, Mayview Health will issue a refund to the original method of payment. Refund processing may take 5–14 business days following inspection and approval. Original shipping and handling charges are non-refundable except where the return results from an error or defect attributable to the Mayview Health. In lieu of a refund, the Mayview Health may, at its sole discretion, provide a replacement product where appropriate.

8. Damaged or Defective Products

In the event that a product is received in a damaged or defective condition, the Customer must notify Mayview Health within 5–7 calendar days of delivery. The Mayview Health may require supporting documentation, including but not limited to photographs or product identification details, in order to evaluate the claim.

9. Compliance with Laws

This Policy shall be governed by and construed in accordance with applicable federal, state, and local laws and regulations governing the sale of consumer and healthcare products. Nothing in this Policy is intended to limit or exclude any rights that cannot be limited or excluded under applicable law.

10. Limitation of Liability

To the fullest extent permitted by law, Mayview Health shall not be liable for any damages arising from improper use, storage, or handling of products after delivery, nor for any indirect, incidental, or consequential damages.

11. Modifications to Policy

Mayview Health reserves the right to amend or update this Policy at any time without prior notice. Any such changes shall apply to orders placed after the updated Policy is published.

12. Contact Information

For all return and refund inquiries, the Customer may contact Mayview Health at: Mayview Health [mayviewhealthInc@gmail.com]